One check. More choices.
Reclaim time spent tracking expired product return credits so you can focus on what matters most: your customers and your business. We offer both on-site and mail-in services, and you receive a single check, for all credit due from Return Solutions, within your choice of 30, 60, or 90 days.
Frequently Asked Questions
With our OneCheck Select program
receive a single check
for all credit due from us within your choice of 30, 60, or 90 days.
The OneCheck Select Program
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Combines credit into a single check
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Virtually eliminates credit tracking
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Simplifies the reconciliation process
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Offers choice of reimbursement speed
Other advantages of Return Solutions
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Choose on-site or mail-in service
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Free destruction of non-returnables
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Free shipping and controls processing
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Comprehensive online reporting
Credit issued in a single check eliminates credit tracking
Receive a single check for all credit due from Return Solutions, issued directly to you, with all manufacturer's credits listed on the check stub.
Receive your check in as little as 30 days after your return
We offer you the choice of receiving your check within 30, 60, or 90 days after your return. Your fee depends on the time-frame you choose.
Our all-inclusive fee is deducted from your check
Our fee is an all-inclusive percentage of your credit. There are no additional charges for shipping, controls processing, or destruction of non-returnable items.
Reclaim time spent tracking expired product returns credit so you can focus on what matters most: your customers and your business. Our OneCheck Select program virtually eliminates credit tracking. Credit values are listed on our check stub, so you know exactly how much you have received from each manufacturer. Our all-inclusive fee is a fixed percentage of your credit value and is deducted directly from the check we issue to you.
Choose our comprehensive on-site service and allow our representatives to do all the work, or select our easy and economical web-based mail-in program if you prefer to do your returns yourself.
On-Site Service
Let our experienced representatives take care of your entire return from start to finish. All you have to do is schedule an appointment!
Your dedicated service representative will spend 2-3 hour scanning your prescription shelves for outdated items. We scan all merchandise into our proprietary software and provide you with a complete inventory and credit estimate the day of your service.
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All items are boxed and sealed, and a FedEx pickup is scheduled for the next business day. You'll receive your check in the time-frame you selected!
On-Site Service
Let our experienced representatives take care of your entire return from start to finish. All you have to do is schedule an appointment!
Your dedicated service representative will spend 2-3 hour scanning your prescription shelves for outdated items. We scan all merchandise into our proprietary software and provide you with a complete inventory and credit estimate the day of your service.
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All items are boxed and sealed, and a FedEx pickup is scheduled for the next business day. You'll receive your check in the time-frame you selected!
Mail-In Service
Do your returns on your own schedule by using our online portal to create returns, inventory items, and print return forms and prepaid UPS shipping labels.
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Simply scan the bar code or enter the NDC and the drug information will populate. Then all you have to do is fill in the quantity, lot number, and expiration date. You can keep a running inventory until you're ready to ship your items - your list is automatically saved.
When you're ready, submit your return and we'll mail out a DEA 222 form if you are sending us Schedule II items. Print your prepaid shipping labels and give your boxes to any UPS driver. As soon as we process your return you'll be able to view your inventory and credit estimate online.
Destruction
We provide a safe, simple, and approved way to dispose of unwanted, unsaleable pharmaceutical products. Since 1992, we've destroyed over 5000 tons of pharmaceutical waste, including over 100 tons of hazardous waste.
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Destruction services can be initiated using our website, where you can create an inventory of any controlled substances and print a return authorization and prepaid UPS shipping labels.
Non-hazardous items are destroyed by an EPA-approved, Energy-from-Waste incineration facility. Controlled substance destruction is witnessed by at least two of our employees and all appropriate forms are sent to you and the DEA.
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Pricing begins at $90. Please contact us for detailed pricing information. If credit-worthy product is returned, destruction fees are waived if cost of destruction does not exceed 15% of the fees generated by return of items for credit.
Pedigree Statement
Recent changes within our industry have caused us to become more cautious about which items we are able to process for credit. We have a very strict pedigree policy regarding certain items.
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Products diverted from indigent-patient programs along with short-dated or slow-moving product may be available to purchase on secondary markets for a discounted price. These products are usually not returnable for credit and we are unable to process them. We ask that you not return such product for credit. We will, however, dispose of it free-of-charge providing that the cost to do so is not more than 15% of revenue generated from processing your return. Typically, this will not apply to our valued customers who purchase products from a reputable wholesaler, but because questionable items are being returned to us with increased frequency we are asking everyone to acknowledge our policy, stated below.
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Also, certain characteristics of a return may trigger a "red flag" that would cause drug manufacturers to require proof of where and for what price a product was purchased. This can include bulk items of a single NDC, indicative of products purchased on a speculative basis with the anticipation of a price increase. In such cases we will request invoices from the customer to be certain the product meets our Pedigree Policy. If no invoices are provided this product may be processed in one of two ways at RSI’s discretion:
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Manufacturer Direct Credit – Manufacturer will determine value and issue credit directly to Customer.
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Pay-On-Receipt (POR) – RSI will issue credit to Customer upon receipt of credit from manufacturer (an additional processing fee of up to 20% may apply.)
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Return Solutions' Pedigree Policy​
RSI shall not be liable for the value of, and cannot guarantee credit for products that were purchased outside of “normal pharmaceutical distribution channels”. This includes products that were not purchased directly by Customer from a particular manufacturer or directly by our Customer from an approved primarywholesaler/distributor of said manufacturer. This also includes items purchased on a speculative basis, products that were purchased outside of the United States, counterfeit items, diverted items, and any product purchased by Customer on a non-returnable basis, including short-dated product purchased at a discounted price.
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At any time, RSI or product manufacturer may require proof-of-purchase (pedigree) for such product. If product has been shipped by RSI or its Customer to a manufacturer or their agent, RSI cannot guarantee the return of product to Customer, and in no instance shall RSI be responsible for reimbursing Customer for such product. Manufacturers reserve the right to destroy such product without issuing credit.
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In the event product is available for return to Customer, it shall be at Customer’s expense. If Customer is unable to have product returned within 14 days, product is subject to be destroyed without any payment or credit issued to Customer. In any dispute, failure by Customer to provide a product-pedigree shall release RSI from any and all liability of products involved in dispute.
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In no instance shall RSI’s liability for any product exceed the actual cost paid for product by Customer. For certain product with an unconfirmed pedigree RSI may give Customer the option of returning product for credit. Should Customer choose to return product for credit, RSI’s rate will apply to these returns, and is non-refundable. Credit for such returns is not guaranteed.
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More information on drug pedigrees is available on the FDA website at: